International Roaming Service - FAQs
Who should activate International Roaming Service?
International Roaming Service is an ideal solution for the frequent international traveler. With the Motorola A840, MTS customers can make and/or receive calls, access Voice Mail and text messages on both CDMA and Global System for Mobile Communications (GSM) networks in over 140 countries worldwide.
Is there a charge to have the International Roaming Service added to my current wireless account?
There is no monthly charge to subscribe to International Roaming Service. However, a one time GSM SIM card activation fee of $15 will apply. Customers must also purchase the Motorola A840 handset and pay the standard hardware activation fee in order to access International Roaming Service.
How do I know if my phone will work where I am going?
The International Roaming Service will work in over 140 countries worldwide. For a list of countries where International Roaming Service will work, click here. This list is also included in the Motorola A840 box at the time of purchase.
Can I use my current MTS Mobility device to roam internationally?
Possibly, but not always. MTS has extensive roaming agreements in place that permits you to roam in certain countries which have CDMA networks with certain devices. In order to roam in countries with GSM networks, you will need to purchase the Motorola A840. It is important to determine if your wireless device will roam on the frequency of the wireless carrier for the country you are visiting. Please email internationalroam@mtsallstream.com for more information or call Customer Care at 255-5687 (CALLMTS).
How long does it take to activate International Roaming Service?
It could take up to 24 hours or one full business day to activate the International Roaming Service on your account.
Can I call Customer Care for free from another country?
The standard flat rate fee, currently $2.49/minute, applies for all calls made to Customer Care in GSM mode.
Can I use the same mobile number when I travel internationally?
Yes, your number won’t need to change just because you are in a different country. At time of service activation you will be assigned one mobile number. This mobile number will apply to all calls regardless of whether they are in North America or overseas.
How do I make and receive calls when roaming in GSM coverage areas?
To make a call while you are roaming overseas, whether you’re calling within the country or to a location outside, simply press and hold the “0” until the “+” sign appears followed by the country code and the local number. Refer to the Quick Reference Guide that comes pre-packaged with the Motorola A840 box.
How do I retrieve Voice Mail while overseas?
While overseas you will be placing an international call back to your home province to check your Voice Mail. Press and hold the “0” until the “+” sign appears, enter “1” and your 10-digit number (including area code). Press “9” to interrupt your greeting, and when prompted, enter your password. Be aware that additional fees may apply to make administrative changes to your Voice Mail while overseas. Refer to the Quick Reference Guide that comes pre-packaged with the Motorola A840 box.
Will calls and voicemail I receive from home cost extra?
Both incoming and outgoing calls are billed at the International Roaming Service flat rate, which is currently $2.49/minute. When you access your voicemail in a GSM coverage area from your cellular phone the flat rate per minute charge will apply.
Will I be charged long distance in addition to a per minute roaming rate?
All calls you make or receive while roaming internationally in GSM coverage areas with the Motorola A840 are charged at the International Roaming Service flat rate, which is currently $2.49 per minute, inclusive of airtime and long distance.
How much will I be charged for text messaging while overseas?
Text messages sent to a North American destination while roaming in a GSM coverage area will be rated at $0.99 + $0.15 = $1.14 per message. Text messages sent to locations outside of North America while roaming in a GSM coverage area will be rated at $0.99 + $0.20 = $1.19 per message. All incoming text messages while roaming in a GSM coverage area are free.
Can I receive international calls? How much will they cost?
Yes, incoming international calls in GSM coverage areas are rated at the International Roaming Service flat rate, which is currently $2.49/minute.
What is the “+” Key and how should I use it?
You use the “+” key to place outgoing voice and text messages as well to access Voice Mail. The “+” key automatically dials the international access code you are calling from. On the Motorola A840 the “+” key can be found at the bottom centre along with the “0” key. Press and hold the “0” until the “+” sign appears in the screen.
What is GSM?
GSM stands for